Scotiabank seeks a Customer Experience Associate in Pembroke, Ontario, combining customer service and digital banking expertise within its branch network.
This 12-month contract offers 22.5 hours weekly. You will build customer relationships, process daily transactions, explain financial concepts simply, and introduce mobile banking applications. The position supports customers throughout their banking journey while contributing to branch targets.
Key Responsibilities:
- Discover customer needs through proactive listening and understanding
- Process day-to-day banking transactions accurately
- Identify and fulfill simple sales opportunities
- Introduce clients to mobile banking applications
- Help customers manage their banking needs digitally
Requirements:
- Proven customer service skills through work or community involvement
- Professional, friendly, and productive customer assistance
- Flexible schedule availability
- Comfort with simple sales situations
- Strong technical skills promoting digital banking options
Bring customer service, relationship-building, transaction processing, and digital banking skills to Scotiabank’s Pembroke branch.