Use HVAC troubleshooting and customer service expertise as a Technical Services Representative with Viessmann in a adaptable hybrid Langley, BC model.

As part of Carrier Group, Viessmann seeks a solutions-oriented representative supporting commercial and residential climate equipment. You will assist customers and contractors using Salesforce Service Cloud and SAP, resolve field issues, and support technical quality initiatives. The position covers boilers, burners, controls, water heaters, air-handling units, and heat pumps across the USA and Canada.

Key Responsibilities:

- Provide technical support for Viessmann climate equipment
- Document customer interactions in Salesforce Service Cloud
- Guide contractors through knowledge-based troubleshooting




- Assist with repair protocols and service records
- Report product service issues to Product Engineering

Requirements:

- High School Diploma or GED
- At least one year technical troubleshooting experience
- At least one year HVAC or technical industry experience
- Read and comprehend piping and wiring diagrams
- Use common technical tools including multimeters and manometers

Support Viessmann customers through HVAC troubleshooting, Salesforce documentation, contractor guidance, and practical technical problem-solving.

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📌 Technical Support Representative HVAC (Langley)
🏢 Carrier
📍 Langley