Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

- Define and drive the enterprise monitoring and observability strategy and roadmap.
- Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.
- Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.
- Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.




- Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.
- Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.
- Establish monitoring KPIs and improve service health visibility and operational dashboards.
- Drive adoption of AIOps, automation and proactive/predictive monitoring.
- Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Qualifications

- Bachelors - Computer Engineering
- Bachelors - Database Management
- Bachelors - Information Systems
- Bachelors - Information Technology
- Bachelors - Network Engineering

Certifications

- Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online
- Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution

Required Skills

- Agile Methodology
- Apple Mac OS
- Cisco Identity Services Engine (ISE)
- Client Relations
- Cloud Assessment
- Cloud Strategies
- Collaboration Tools
- Design Thinking
- Executive Presence
- IBM AIX
- IBM Rational ClearCase
- Inclusion
- Microsoft Azure Advanced Threat Protection
- Oracle WebLogic
- People Leadership
- Personal Effectiveness
- Risk Management
- Storytelling

Language

English

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Infrastructure Services N

Remote Type

Hybrid

Work Shift

Flex Time (Canada)

Compensation Range

52,000 to 95,000 CAD

Why join Genpact?

- Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
- Make an impact - Help global enterprises solve business challenges that matter
- Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best -

📌 Tech Lead (Alberta)
🏢 3502 Servicios Internacionales De Atencion Al Cliente, Limitada
📍 Alberta