CUSTOMER SERVICE REPRESENTATIVE (SWITCHBOARD) Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada's oldest co-Ed boarding independent private school. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. Currently, the City of Belleville has an exciting chance for a highly motivated, strategic, and dynamic individual to join our People & Corporate Services Department as a Customer Service Representative (Switchboard). Position Type: Temporary Full Time (anticipated to December 31, 2026) Department: People & Corporate Services Department Monday to Friday, 8:30am – 4:30pm Jurisdiction A Grade 6 ($30.22
- $34.73 per hour) Reporting to the Deputy City Clerk, the Customer Service Representative will act as the first point of contact for all callers to the City's main switchboard and provide information in response to general inquiries and assist the public with complaints and queries. Make decisions guided by established departmental policies, guidelines and procedures. Communicate professionally, while providing excellent customer service as the first point of contact for all callers and visitors to City Hall with a focus on accessibility, inclusive of the needs of a diverse community. Operate and answer multi-line switchboard and respond to general inquiries from the public, screen and forward calls to others in the organization. Provide back-up to other Customer Service Representative positions including administering marriage licenses and burial permits with the Province and maintain Registers as required. Audit, review, and update SharePoint records to ensure metadata and tags are accurate,



complete, consistent with corporate standards, and support organized, searchable, and compliant electronic records. Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work. Education / Training / Specialized

Skills:
Two (2) year college diploma in business or office administration studies or related field. Current Satisfactory Criminal Record Check ("CRC") is required prior to commencing work at the City of Belleville. Completion of workshops/training sessions related to the position Work

Experience:
One (1) year office experience with 6 months relevant switchboard/reception experience required Experience in customer service, with the ability to communicate effectively with the public in person and on the phone. Computer literacy with advanced skills in Microsoft Office 365 applications including Outlook, Word, Excel, Adobe Pro, MS Teams etc. Proven ability to work with professionalism and confidence with all levels of management and the public Previous experience working with confidential and sensitive material Previous Municipal Government administration experience Experience with postage/mailroom equipment Cash handling and reconciliation/balancing experience Experience with Vadim, Bell Connect, TOMRMS, Service Desk Plus Competitive market salary Optional enrollment in the OMERS Pension Plan We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

📌 Customer Service Representative (Canada)
🏢 City of Belleville
📍 Canada