Turn quality findings into measurable improvement as a Patient Support Quality Analyst with Shoppers Drug Mart in Mississauga, Ontario.

This Specialist role analyzes quality data across individuals, teams, programs, and the organization. You will identify recurring gaps, emerging risks, and root causes while supporting evidence-based coaching and New Hire Readiness. The position also covers pharmacovigilance reporting, product complaints, and quality governance.

Key Responsibilities:

- Analyze quality data to identify trends and root causes
- Recommend interventions and verify subsequent improvement results
- Provide objective feedback on strengths and improvement opportunities
- Support assessments, readiness criteria, and refresher education




- Report Adverse Events and Product Technical Complaints promptly

Requirements:

- Robust analytical capability and pattern recognition across information
- Sound judgment regarding patient distress and clinical sensitivity
- Clear writing skills for evaluation standards and documentation
- Experience in quality, compliance, or audit within healthcare
- Professionalism, discretion, and diplomacy with sensitive information

Use quality analysis, evidence-based coaching, and careful reporting to improve patient support performance at Shoppers Drug Mart.

📌 Patient Support Quality Analyst (Canada)
🏢 Shoppers Drug Mart
📍 Canada