Shape exceptional Mark’s customer experiences by leading service standards, loyalty programs, eCommerce fulfillment, and team development.

As Store Manager, you will act as a Mark’s brand ambassador while leading customer service and store performance. You will coach through Shift Starters, one-on-ones, and performance management programs. The position also supports customer acquisition, concern resolution, recruiting, recognition, and a safe, inclusive workplace.

Key Responsibilities:

- Deliver omni-channel experiences across store and eCommerce services
- Promote customer loyalty and credit card programs
- Resolve customer concerns and improve team performance
- Recruit, hire, recognize, and motivate store teams
- Maintain positive, secure, inclusive, and empowering workplaces

Requirements:

- Three to five years of retail experience
- Ability to coach, mentor, and develop direct reports
- Experience setting expectations and providing performance feedback
- Exceptional communication and organizational skills
- High energy, enthusiasm, and drive to succeed

Lead Mark’s customer experience through service leadership, coaching, recruiting, and performance-focused store management.

📌 Customer Experience Store Manager (Canada)
🏢 Mark's Work Wearhouse
📍 Canada