Lead warming center operations with resident supervision, crisis response, and shift coordination at The Salvation Army. Scheduled shifts may include rotation and unscheduled overtime.

The Team Lead directs and supports Direct Support Workers during shifts at St. Mary’s Warming Center. This position maintains resident safety, facility security, and policy-aligned operations. It develops therapeutic relationships while supporting conflict resolution, documentation, and staff training.

Key Responsibilities:

- Coordinate workflow and direct support workers during shifts
- Supervise residents through engagement, monitoring, and support
- Respond to reliable incidents and crises therapeutically
- Complete safety, incident, fire, and daily documentation




- Coordinate thorough shift exchanges with other leads

Requirements:

- More than one year residential experience with marginalized clientele
- Two-year Social Service Work or Childcare diploma preferred
- CPR First Aid and crisis intervention certification preferred
- Microsoft Office, internet, and keyboarding experience
- Patience, de-escalation, confidentiality, and professional boundaries

Apply therapeutic support, crisis response, supervision, and communication skills as a Team Lead at The Salvation Army warming center.

📌 Warming Center Team Lead (Canada)
🏢 TSA The Salvation Army TSA
📍 Canada