Resolve complex HPC software issues with HPE Slingshot expertise in a hybrid Engineering Resolution Engineer position, averaging two office days weekly. Support Level 3 customers across enterprise environments.
Hewlett Packard Enterprise seeks an Engineering Resolution Engineer with typically six to ten years of experience. You will analyze, reproduce, isolate, and resolve Slingshot Software issues. The work includes Linux diagnostics, HPC networking, system upgrades, and customer communication through closure.
Key Responsibilities
Lead customer troubleshooting meetings and system testingAnalyze software issues and provide final resolutions or workaroundsResolve issues involving Slingshot SoftwareManage escalations and document technically sound issue detailsGuide less-experienced staff membersRequirements:
Bachelor's or Master's degree in a relevant disciplineTypically six to ten years of experienceExperience supporting HPE Cray EX or supercomputing platformsExperience with Slingshot, InfiniBand, or high-speed EthernetEnterprise Linux diagnostics and administration experienceApply HPC software resolution, Linux diagnostics, and Slingshot networking expertise to customer escalations at Hewlett Packard Enterprise.
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