Account Manager, Strategic Accounts

Posted: November 4, 2026 Location: Winnipeg, MB (domestic & international travel required)

Mondetta is seeking a commercially minded Account Manager to lead the day-to-day management and growth of assigned strategic customer relationships.

This is not a new business development role. The primary mandate is to manage, grow, and execute strategic customer programs after opportunities have been established. The role serves as the key commercial contact for assigned accounts, ensuring customer expectations are understood, internal teams are aligned, and commitments are consistently delivered.

Success in this role will be measured by customer satisfaction, execution excellence, commercial performance, and the growth of assigned accounts. Strong relationship management, commercial acumen, and disciplined follow-through are essential to long-term success.

Why Join Mondetta

For over 40 years, Mondetta has built a globally recognized apparel business from its headquarters in Winnipeg. Today, we work with some of North America's largest and most sophisticated retailers while continuing to pursue growth across established and emerging channels. This position offers the opportunity to work directly with major customers, senior leaders, and cross-functional teams while gaining exposure to the full commercial lifecycle of sophisticated retail programs.

For the right individual, this role provides a pathway toward broader strategic account leadership responsibility as the business continues to grow.

What You Will Do

Lead Strategic Customer Relationships

- Serve as the primary day-to-day commercial contact for assigned strategic accounts.
- Build and maintain trusted relationships with customer stakeholders across multiple functions and levels.
- Lead customer meetings, business reviews, product presentations, and program discussions.
- Develop a strong understanding of each customer's business model, objectives, priorities, and measures of success.
- Respond to customer inquiries, concerns, and opportunities in a timely and professional manner.
- Represent Mondetta with professionalism, preparation, and sound commercial judgment.

Drive Commercial Performance & Account Growth

- Develop and maintain account plans identifying revenue opportunities, risks, priorities, and growth initiatives.
- Analyze sales, inventory, margin, forecasting,



and program performance data to identify actionable insights.
- Maintain accurate forecasts and communicate changes, risks, and opportunities proactively.
- Identify opportunities to expand existing programs into additional categories, seasons, banners, regions, or customer divisions.
- Support pricing discussions and commercial decision-making through strong analysis and preparation.
- Drive profitable and sustainable growth within assigned accounts.

Manage Program Execution

- Translate customer requirements into clear internal plans, timelines, deliverables, and action items.
- Coordinate New Development, Merchandising, Sourcing, Operations, Finance, Planning, and Sales teams around customer commitments.
- Monitor key milestones including samples, costing, approvals, purchase orders, production timelines, inventory, and deliveries.
- Anticipate risks and proactively coordinate solutions when timing, quality, cost, inventory, or customer expectations are at risk.
- Maintain accountability for customer commitments and execution outcomes.
- Ensure programs are delivered accurately, efficiently, and on schedule.

Support Business Development Efforts

- Support the Senior Manager, Business Development & Strategic Accounts with customer research, opportunity analysis, presentation preparation, and follow-up activities.
- Assist in the successful transition of newly secured accounts through structured handoffs and onboarding.
- Share customer insights and market intelligence that may support future business development opportunities.
- Contribute to customer presentations and special projects when required.

What You Bring

- Approximately 3-7 years of progressive experience in account management, customer success, sales, business operations, strategic accounts, or a related commercial field.
- Strong business education or equivalent commercial experience.
- Exceptional communication, presentation, and relationship-building skills.
- Confidence and credibility in customer-facing environments.
- Strong analytical and financial acumen.




- Ability to convert data and customer insight into practical business recommendations.
- Proven ability to influence, negotiate, and solve problems effectively.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Advanced Excel, PowerPoint, and business systems proficiency.
- Willingness to travel throughout Canada, the United States, and internationally as required.

What Would Make You Stand Out

- Experience managing strategic customer relationships with major retailers.
- Experience within apparel, consumer products, manufacturing, distribution, technology, financial services, or professional services.
- Demonstrated success growing existing customer relationships and expanding account revenue.
- Strong forecasting, planning, and commercial analysis capabilities.
- Experience leading cross-functional teams through complex customer programs.
- Track record of balancing relationship management, commercial thinking, and execution excellence.

What Mondetta Offers

- Competitive compensation program.
- Comprehensive health, dental, and wellness benefits.
- Paid vacation and sick time.
- Employee and Family Assistance Program (EFAP).
- Employee product discounts across Mondetta brands.
- Paid volunteer time.
- Learning and development opportunities.
- A team-oriented environment where initiative and results are valued.

How to Apply

Interested applicants should email their resume and cover letter to [email protected] with the subject line “Account Manager, Strategic Accounts”. We thank all applicants for their interest; however, only candidates selected for interviews will be contacted.

Accessibility, Equity & Inclusion

At Mondetta, we believe our differences make us stronger. Inspired by our founders' immigrant journey and our commitment to a spirit of unification, we strive to create a workplace where all employees feel respected, valued, and empowered to contribute. We welcome applications from people of all backgrounds, identities, experiences, and perspectives. Mondetta is committed to providing an inclusive and accessible recruitment experience. Applicants who require accommodation at any stage of the recruitment or selection process are encouraged to contact Human Resources at [email protected]. Accommodation will be provided in accordance with applicable legislation and individual needs.

📌 Account Manager Strategic Accounts (Winnipeg)
🏢 Mondetta Canada
📍 Winnipeg