Configure Google CCAI Platform contact center solutions using DTMF IVR design, call flows, routing logic, and production testing expertise.
Miratech seeks a Senior Google CCAIP Engineer to implement approved business and technical specifications. You will build IVR menus, configure queues, and integrate CRM systems, virtual agents, Agent Assist, and agent desktops. The position requires accurate configuration and documentation.

Key Responsibilities

Build DTMF IVR menus, keypad mappings, prompts, and navigation logicConfigure multilingual messaging, consent, after-hours, and overcapacity notificationsImplement queues, routing, fallbacks, overflow, callbacks, and transfersConfigure CRM, virtual agent, Agent Assist, and desktop integrationsExecute testing, support UAT,



and resolve configuration defectsRequirements:
Five-plus years configuring IVR and call flows in productionTwo-plus years hands-on Google CCAI Platform experienceExperience with APIs, webhooks, SDKs, or conversational AI integrationsExperience preparing test cases, documentation, diagrams, and configuration recordsGood written and spoken English with stakeholder experienceApply Google CCAIP expertise to deliver tested IVR, routing, integration, and documentation solutions for Miratech customers.
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📌 Senior Google Ccaip Engineer (Winnipeg)
🏢 Miratech
📍 Winnipeg