Together, we help people, businesses, and society prosper in good times and be resilient in bad times. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Flexible Multiple perks offered to support wellbeing, including telemedicine, Wellness account and much more but not limited to):80,700
- 98,700Annual bonus the target (subject to personal and company performance):10%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. Senior Advisor, Customer Experience, to join our growing team in Claims Conduct in-depth factual research by leveraging all available resources and information from various business units.
Resolve claims complaints: Take full ownership of complaint analysis related to claims files to determine and issue the company’s final position to the insured.
Exercise judgment on client files while ensuring full compliance with company guidelines and policies.
Draft professional correspondence: Provide technical expertise: Support both internal and external clients by providing expert-led technical advice.
Manage social media inquiries:



Oversee and respond to investigations and inquiries originating from social media platforms.
Contribute to special projects: A CIP (Chartered Insurance Professional) designation is considered an asset.
Minimum of 5 years of experience as a Claims Adjuster, with in-depth knowledge of Auto and Property claims management.
Valid Claims Adjuster certificate (Personal and Commercial lines) is required.
Proficiency in both French and English is required, as you will interact regularly with English-speaking clients and colleagues across the country.
Technical

Skills:
Service Excellence: Personal Attributes: Adaptable to changing priorities and available for occasional travel.
No prior Canadian work experience required, but must be legally authorized to work in Canada. #At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

📌 Senior Customer Experience Consultant- Claims (Levis)
🏢 Intact Financial
📍 Levis