Use telecommunications expertise to eliminate problematic trends and improve customer experience with Bell’s Managed Services operations team.
The Operations Service Desk Problem/Incident Manager provides proactive and reactive solutions for customer-related problems. This management position supports enterprise customers across Bell Business Markets, coordinating service teams and partners throughout issue lifecycles. You will analyze risks, review results, and help strengthen service assurance for IP and value-added services.

Key Responsibilities





Develop solutions that improve the customer experienceIdentify service improvement opportunities and analyze risk assessmentsUse proactive approaches to eliminate problematic trendsFacilitate governance meetings with service partnersPresent results and action plans to account managersRequirements:
Technical knowledge of Bell Business Markets products and servicesExperience with managed services, applications, and data centersMeticulous approach to consistent quality deliveryRecognized leadership through effective teamworkITIL Foundations or related certification training preferredBring problem management, risk analysis, and telecommunications knowledge to improve service outcomes for Bell enterprise customers.
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📌 Telecommunications Problem Manager Bell (Winnipeg)
🏢 Bell
📍 Winnipeg