We are seeking a detail-oriented Accounts Receivable Collections Specialist to join our team in the Edmonton, AB area. This position is responsible for managing a portfolio of customer accounts, driving collection efforts, resolving billing discrepancies, and ensuring timely payment of outstanding invoices. The ideal candidate thrives in a fast-paced environment, delivers exceptional customer service, and possesses robust analytical and problem-solving skills.

Job Responsibilities for the AR-Collector

- Manage and collect outstanding accounts receivable balances for an assigned portfolio of customers.
- Contact customers via phone, email, and text to resolve past-due balances and secure payment commitments.
- Research outstanding invoices and investigate the root cause of delinquent accounts.
- Perform account reconciliations and process minor write-offs when appropriate.
- Collaborate with Customer Service Representatives, Sales teams, and Branch Managers to resolve billing disputes and customer concerns.
- Negotiate payment arrangements and follow through to ensure timely resolution.
- Maintain detailed documentation of collection activities, customer communications, and account status updates.




- Monitor customer disputes and escalate issues that could adversely impact collections performance.
- Review, update, and reconcile account activity to determine outstanding balances.
- Support order release processes while maintaining compliance with company policies.
- Assist with month-end reporting and related accounts receivable activities.
- Identify opportunities for process improvements and operational efficiencies.
- Provide excellent customer service to both internal and external stakeholders.
- Handle incoming customer inquiries related to account balances, payments, and billing concerns.

Job Requirements for the AR-Collector

- 1-3 years of B2B collections, accounts receivable, or cash-to-collections experience.
- Strong Microsoft Office skills, particularly Excel.
- Basic accounting and finance knowledge.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a high-volume environment.
- Experience working within multiple systems, shared drives, and databases.
- Strong organizational skills and attention to detail.

For more information, please apply today!

📌 Accounts Receivable Analyst (Edmonton)
🏢 The Intersect Group
📍 Edmonton