Administrative Support Clerk

Department: Administration / Clinical Services

Reports To: Director of Nursing

Location: Lower Sackville, Nova Scotia

Temporary Full-Time Position

Term: December 1/2026-December 1/2027

Hours: 75 hours bi-weekly (Monday – Friday)

Salary: $20.09 – $21.90 per hour

About Quest Regional Rehabilitation Centre

Quest Regional Rehabilitation Centre is a non-profit organization providing residential rehabilitation and outreach services for adults with developmental, behavioural, and mental health challenges. Our team is committed to supporting individuals in achieving greater independence, well-being, and community integration through compassionate and person-centered care.

Position Summary The Administrative Support Clerk provides comprehensive administrative and operational support to the facility, including the Nurse Manager, clinical teams, and nursing units. This role helps ensure the effective coordination of administrative functions that support high-quality care delivery for individuals with disabilities.

Acting as a central point of communication, this position supports documentation management, operational coordination, and compliance with healthcare policies, privacy legislation, and organizational procedures. The role requires strong organizational abilities, professionalism, confidentiality, and the ability to collaborate effectively with clinical staff while maintaining a respectful and compassionate approach to supporting residents and their families.

Key Responsibilities

Administrative Support

- Provide administrative support to the Nurse Manager, clinical team, and facility leadership.
- Prepare, edit, and distribute correspondence, reports, meeting materials, and internal communications.
- Maintain organized electronic and physical filing systems for administrative and clinical documentation.
- Assist with preparation of reports, data collection, and tracking of operational activities.
- Order and maintain office and administrative supplies.





Clinical Team Support

- Provide administrative coordination to support clinical operations.
- Assist with scheduling meetings and staff orientation set-up.
- Prepare meeting agendas, record minutes, and distribute follow-up documentation.
- Assist with coordination of internal audits, accreditation activities, and quality improvement initiatives.
- Maintain documentation related to staff certifications, training records, and compliance requirements.
- Complete internal resident banking documentation and processes.

Records and Documentation Management

- Maintain confidential client and administrative records in accordance with privacy legislation and organizational policies.
- Ensure documentation is filed accurately and accessible to authorized personnel.
- Assist with maintaining databases and tracking systems related to facility operations.
- Support data entry and record maintenance within electronic health record systems where applicable.

Communication and Reception Support

- Serve as a professional point of contact for staff, families, service providers, and community partners.
- Respond to phone calls, emails, and general inquiries in a timely and professional manner.
- Direct inquiries to appropriate staff members.
- Provide reception or front-desk support when required.

Compliance and Confidentiality

- Maintain strict confidentiality regarding client information, staff matters, and organizational records.
- Follow healthcare privacy regulations and facility policies.
- Assist with administrative processes that support regulatory compliance.

Operational Support





- Assist with coordination of facility events, staff meetings, and training sessions.
- Provide administrative support for special projects and initiatives.

Qualifications

Education

- Completion of a recognized post-secondary Office Administration, Secretarial, Health Administration, or Business Administration program, or an equivalent combination of training and experience.

Experience

- Experience supporting clinical teams or healthcare professionals is considered an asset.
- Experience or exposure to a healthcare setting is preferred.
- Experience working with individuals with disabilities, developmental challenges, or mental health needs is an asset.

Skills and Competencies

- Strong organizational, prioritization, and time-management skills.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced setting with frequent interruptions.
- Robust interpersonal skills and the ability to work collaboratively within multidisciplinary teams.
- Working knowledge of standard office procedures, record keeping, filing systems, and office equipment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience with electronic medical record systems or healthcare databases is an asset.
- Ability to maintain strict confidentiality and professionalism.

Personal Attributes

- Compassionate and respectful approach to supporting individuals with disabilities.
- Professional, reliable, and adaptable.
- Strong problem-solving skills with the ability to work independently.
- Commitment to supporting inclusive, person-centered care.

Working Conditions

- Office-based role within a healthcare facility.
- Regular interaction with clinical staff, residents, management, and external stakeholders.
- Occasional support for facility meetings, training sessions, and events.

Pay: $20.09-$21.90 per hour

Work Location: In person

📌 Administrative Support Clerk (Lower Sackville)
🏢 Quest - A Society for Adult Support and Rehabilitation
📍 Lower Sackville