Customer Experience, Finance & Business Management Toronto (Hybrid Work in accordance with the City of Toronto’s Work from home Policy ) 1 Full-time Permanent Vacancy Monday to Friday, 35 hours per week Posting Period: The Customer Experience (CX) Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division supports cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first strategies. The Manager, Finance & Business Services leads the CX Division's financial, human resources, business and administrative services in a high-profile customer service environment, ensuring effective resource management, compliance and operational performance. The Manager oversees operating and capital budgets, financial controls, workforce planning, labour relations, payroll, procurement, contracts and service level agreements, while leading staff and coordinating divisional policies and corporate support functions. Working with senior management and corporate partners, the Manager provides strategic advice, research and performance analysis to support decision-making, organizational change, continuous improvement and the delivery of divisional and corporate initiatives. Develops and implements detailed plans and recommends policies regarding program specific requirements. Coordinates, develops, recommends and administers the annual budget for the division, and ensures that the division's expenditures are controlled and maintained within approved budget limitations. Manages and monitors all financial activities of the division including the operating and capital budget preparation and analysis, variance reporting, account monitoring and reconciliation,



accounts payable and receivable, petty cash, and approves all divisional purchasing transactions, etc. Ensures control and compliance of all financial activities for the division. Identifies significant program variance and recommends key strategy initiatives and corrective actions to senior management. Ensures financial targets and key performance measures/indicators are actively measured and monitored on a consistent basis and corrected or improved upon as required, for all services provided by the Business Support & Administration Section. Manages all staffing for the Division with responsibilities that include recruitment, labour relations, organizational change, complement management, position control and strength records divisional training, succession planning, health and safety, managing staffing budget while working collaboratively with the City's People & Equity Division. Coordinates the development of Divisional policies and procedures, ensuring that they are implemented in a fair and equitable manner and that they are compliant with the collective agreements, labour laws, and other relevant legislation. Manages the Division's grievance and arbitration files, in partnership with the People & Equity Division. Chairs the Division’s Joint Labour Management Committee as required.



Manages the payroll and human resources functions for the division including attendance and payroll reporting, updating and maintenance of employee personnel files, and preparation of all divisional documents relating to HR/Payroll activities. Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary. Provides professional support to Managers and participates with the other divisional senior management team in organizational and management change initiatives. Manages the preparation and compilation of statistical, economic, operational and market research activities to provide guidance to the Division, required to support sound strategic planning and forecast future trends. Monitors and evaluates divisional performance indicators and measures, and continuous improvement activities to develop and implement sound management practices and procedures. Leads/participates and provides project planning and administration relating to a variety of corporate/divisional projects and initiatives. Provides need analysis, data development, innovative alternatives, recommendations, and implementation of requirements for same. Represents the Division Head at Senior Management Team, Division Heads meetings and at Council and Committee. Business Services & Contract Administration Supports the negotiations with vendors and guides the development of contracts and agreements to ensure compliance and completion of contract obligations. Manages service level agreements with operating divisions

📌 Manager Finance (Winnipeg)
🏢 City of Toronto
📍 Winnipeg