Lead aerospace customer relationships for De Havilland while managing parts orders, service issues, and accounts across a global aftermarket network.

The Customer Service Manager serves as De Havilland’s primary liaison for airlines, lessors, MROs, and brokers. This customer-facing role combines account management, order processing, issue resolution, and growth support. Versatile working hours are required for a 24/7/365 operation.

Key Responsibilities

Manage a portfolio exceeding eighty aerospace customers

Process quotes, orders, returns, exchanges, repairs, and backorders

Coordinate deliveries and resolve invoice, quality, and service issues

Lead provisioning, repair events, transitions, and performance reviews





Analyze customer data and prepare executive presentation materials

Requirements

Bachelor’s degree in business, marketing, communications, or related field

Five or more years in customer service, sales, or account management

Two or more years in the aerospace industry

Experience with ERP and CRM systems

Strong communication, judgment, organization, and conflict resolution skills

Apply aerospace account management, customer communication, and order coordination expertise to De Havilland’s aftermarket customers.

📌 Aerospace Customer Account Manager (Winnipeg)
🏢 Westerkirk Capital
📍 Winnipeg