Lead enterprise customer success for Fours in Vancouver, using strategic account management and proactive customer engagement across a hybrid schedule.
As an Enterprise Customer Success Manager, you will own strategic accounts throughout onboarding, adoption, engagement, retention, and renewal. You will manage implementations, understand customer goals and use cases, and build relationships with multiple stakeholders. This full-cycle position supports Fours customers across B2B cloud marketplaces.
Key Responsibilities
Own enterprise accounts from kickoff through renewalDrive customer health, adoption, engagement, and retentionManage implementations and customer lifecycle activitiesIdentify expansion opportunities and flag at-risk accountsCoordinate with Sales,
Product, Engineering, and Account ManagementRequirements: Three or more years in Customer Success or Account ManagementExperience managing enterprise customers and multiple stakeholdersExcellent written and verbal English communication skillsStrong organizational and project management skillsProactive, strategic approach to customer needs and risksBuild lasting enterprise relationships at Fours through customer success, implementation leadership, and proactive account management in Vancouver. #J-18808-Ljbffr