The Role
The Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.
You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.
This is a performance-driven leadership role — not an administrative position.
You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.
If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are stable, disciplined, and high-functioning.
About Axis
Axis Therapy & Performance is a high-standard, education-driven, people-first health network.
We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.
Leadership at Axis is behavioural, not positional.
We expect our leaders to hold the standard, protect the culture, and drive real outcomesWhat You’ll Be Responsible For
Senior Coordinator Leadership & Performance Coaching
Directly lead and develop Senior Coordinators across multiple clinicsRun leadership coaching sessions and performance reviewsAudit coaching conversations and escalation decisionsStrengthen accountability, decision-making, and leadership maturityIdentify leadership gaps and drive development plansClient Coordinator Training & Performance Calibration
Deliver in-person and virtual training sessions for Client Coordinator teamsRun rapid-fire coaching workshops (booking conversations, service recovery,



communication)Perform front-desk performance audits and scheduling reviewsStandardize client experience and service delivery across clinicsDevelop high-potential team members and support internal promotion pipelineAdministrative Operations & KPI Ownership
Monitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)Identify performance patterns across clinics and implement improvementsStrengthen front-desk systems that support therapist and client experienceReduce preventable operational breakdowns and escalationsScheduling & Operational Structure
Ensure consistent scheduling structure and booking logic across clinicsAudit schedule hygiene, coverage planning, and readiness standardsPartner with Clinic Directors to support therapist capacity and clinic flowClient Experience & Escalation Management
Ensure high standards in client communication and service recoveryCoach teams on handling difficult situations and conflict resolutionMaintain consistent client experience across all locationsRecruitment & Team Development
Support hiring decisions for Senior and Client CoordinatorsMonitor onboarding quality and early retentionIdentify future leaders and build internal talent pipelineHow You Lead
At Axis, leadership means:Holding standards without avoidanceCoaching behaviour,



not personalitySolving problems earlyBuilding structure instead of reacting to chaosDeveloping leaders instead of rescuing teamsThinking in systems and patterns, not incidentsWhat Success Looks Like
Strong Senior Coordinators who lead independentlyConsistent client experience across clinicsStable scheduling and administrative systemsReduced operational friction for therapistsHigh retention and growth within admin teamsFewer preventable escalations and breakdownsIdeal Background
This role is a strong fit for candidates with leadership experience in performance-driven environments such as:Retail/Sales team lead or sales/retail management rolesCustomer success or call centre leadershipHospitality or service operations leadershipMulti-location operations managementHealthcare or clinic operations leadershipYou may be especially successful if you have

experience:
Coaching team performance and improving conversion or service metricsRunning training sessions or role-play coachingAuditing customer conversations or service interactionsManaging high-volume operational environmentsLeading teams through performance targets and accountabilityHandling escalations and difficult customer interactionsHealthcare experience is helpful but not required.
Leadership and performance management experience matter most.
Who This Role Is Not For
This role is not a fit if you:Prefer being an individual contributorAvoid difficult conversations or accountabilityWant a front-desk or administrative execution roleNeed constant directionPrefer fixed responsibilities over ownershipSchedule & Work Structure
Full time leadership roleRegular in-clinic presence across multiple locationsMix of on-site coaching, audits, and strategic workLeadership is responsibility-based, not shi

📌 Regional Coordinator (Winnipeg)
🏢 Axis Therapy
📍 Winnipeg