Turn customer feedback into actionable intelligence as a CX Analytics and Insights Analyst with Agilent Technologies in Mississauga, Ontario, or remotely across Canada.
This full-time analyst supports customer experience measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using Qualtrics, CRM, survey, and operational data. The work informs customer-centric decisions across Agilent.
Key Responsibilities
Develop CX dashboards, scorecards, and reporting solutionsAnalyze trends, drivers, risks,
and customer opportunitiesManage ACX and website feedback survey projectsIntegrate customer experience data with CRM and operational dataTranslate business questions into actionable recommendationsRequirements:
Bachelor's degree or equivalent qualified experienceFive or more years in analytics or customer insightsExpertise in survey research, segmentation, and predictive modelingExperience with Qualtrics programs, reporting, and dashboardsStrong communication, presentation, and stakeholder management skillsApply your Qualtrics, survey analytics, and customer intelligence expertise to strengthen data-driven decisions at Agilent Technologies.
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