150 Frederick St
- Regional Admin Headquarters Human Resources Management/Management Support Management/Management Support Grade 08 The RoleManages the administration, maintenance, configuration, optimization, and integration of Human Resources systems and technology solutions for the organization, including SAP Human Capital Management for core HR and employee data, onboarding and recruiting, payroll, learning, performance and goal management); grievance, discipline and incident management (Sodales); and workforce management (UKGWFC Time and Attendance and Advanced Scheduling). Manages system enhancement initiatives, strategies, upgrades, training, business process improvements, data governance, reporting and analytics programs, and technology projects in support of Human Resources and operational departments, ensuring compliance with legislative and regulatory requirements and alignment with business needs and organizational goals. Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst. Leads project teams involving divisional staff, payroll, ITS, consultants, and contractors to develop and implement HR system components and enhancements. Provides training and technical guidance to users, ensuring consistency of data entry/integrity, and compliance with procedures. Provides system upgrade/enhancement training to users, as required. Leads HR systems team to provide on-going support of HR systems (HXM/WFM) systems to all regional users regarding issues, including account authentication, role authorizations, data entry blockages, and missing functionality. Provides input into long-term system and technology planning. Evaluates implementation progress.



Identifies system related implications and deficiencies per changed legislative requirements and corporate initiatives. Recommends solutions and refers technical deficiencies to ITS. Partners with Waterloo Region Police Services (WRPS) sustainment leads, project teams, ITS, AMS (Application Management Services), and consultants to manage HXM/WFM regular and on-going configuration changes and regulatory upgrades. Creates and delivers training on current features and standardized business processes. Develops and maintains backup and support plans to ensure business continuity. Develops and implements employee life cycle review strategy to automate and improve HR services. Develops and implements HR/payroll data entry rules with super-users, based on policies, collective agreements, legislation, user requirements, and new functionalities. Establishes and implements audit controls and security measures to ensure system integrity/ security. Develops procedures to extract/import data to create reports and interfaces with other applications. Manages test plan development, and analyses results. Supports and administers interfaces between HR systems and automatic callout technology for paramedics to support 24/7 operations. Supports and administers procedures to send drivers’ abstract information to the Ministry; downloads Ministry information and updates HR system with drivers’ information; and works with Health and Safety and HR systems team to correct information.



Manages procedures and processes to identify key departmental metrics, collect data, and create benchmarking reports and graphs. Manages reporting to external organizations (e.benchmarking network, OMBI, Transit Association, Statistics Canada). Manages interface of HR systems with Finance. Updates general ledger configuration in SAP-HXM as requested. Assists Finance with inquiries related to general ledger charges from payroll processes and adjustments. Designs, implements, and supports payroll e-services to provide users access to electronic paystubs and T4s. When SAP-HXM is upgraded prior to T4/T4A processing, coordinates with vendor and AMS provider to ensure new tax regulations and file schema validations are in place. Prepares, validates, and downloads data (e.
T4A life insurance tax advantages for retirees, box 45 for T4s). Validates and submits T4 and T4A xml files to CRA original, and amendments when necessary. Manages systems compliance with information and privacy legislation and requirements. Supports the WRPS’s use of HR legacy systems, and develops procedures, queries, and customized reports. With ITS, provides input into HR and client department budget preparation (e.recommends user training, software, hardware requirements), and manages the configuration and maintenance of HR applications and web servers. Manages a budget to support and maintain HR applications. Consults and coordinates with ITS regarding operation and performance of applications and database servers, and to ensure hardware can support HR systems. Meets with prospective suppliers to discuss service, capabilities and issues, and for system demonstrations. Manages time clock administration, ensuring proper communic

📌 HR Manager Services (Winnipeg)
🏢 Region of Waterloo
📍 Winnipeg