Career Opportunities with Identity DigitalThe Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.

What You'll Do
Operational Excellence & Process Improvement Execute on the long-term operational roadmap for the Business Operations team by managing daily workflows and ensuring project milestones are met for product launches, TLD migrations, and registry system enhancements Create and review plans for operational projects, and follow up regularly with cross functional team members where dependencies exist Review the team’s deliverables such as customer documentation, customer communication and project plans and provide feedback Lead and manage a global team of Business Operations staff located in both Toronto and Dublin Act as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support, Revenue Operations, Product and Engineering Cultivate a positive, collaborative work environment that models Identity Digital values Participate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance management Set role standards and ensure the team meets performance expectations Actively models and promotes Identity Digital’s core values through day-to-day interactions, leadership behaviors, and decision-making 5-7 years of business operations, technical operations, or related experience 1-3 years of experience in a team lead, supervisory,



or management role. Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience Knowledge of the domain name industry and its processes is a strong asset Team Supervision & Coaching: Proven ability to manage daily team workflows, monitor performance, and provide constructive feedback and coaching to direct reports TLD import, promotion configuration) Task Prioritization: Strong attention to detail with the ability to manage competing priorities, ensure tasks are completed accurately, and hit operational deadlines Ability to travel and work across time zones as needed within a global organization Prolonged periods of sitting at a desk and working on a computer Salary RangeThe base salary range for this full-time position is CAD $105,000
- $135,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. A few things to know

about us
Identity Digital is an Equal Chance Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination. Accommodation StatementWe are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. digital. #

📌 Manager, Business Operations (Winnipeg)
🏢 Identity Digital
📍 Winnipeg