The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliabilityengineering, operations and customer support services clients ServiceNow SaaS implementation.
Reporting to a Site Reliability Engineering & Operations Lead.
This role requires delivering a range of SRE practices within a global community of other SREs.
SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoringdashboards, capacity management, incident response, and problem elimination.
This position specializes in ServiceNow Software as a Service which provides a suite of IT service managementcapabilities and is integrated with many products such as chatbot technology, on-call escalation incidentmanagement, and a range of other on-premises infrastructure including SQL databases, APis, and webinfrastructure).
Despite the focus on value-add development and process delivery, this is also a production-side, operational rolerequiring participation in an on-call rotation from time to time.
Maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interestin reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some taskPrior experience in the financial services industry is not required, and we welcome candidates from all industries andbackgrounds to apply.
Delivery of improvements that will maximize the availability and performance of supported systems throughoptimized and automated operational tasks,



collaborating on the development of operational tools, ongoingproblem management, and architecture reviews with colleagues.
- Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux setting fromtime to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements thatcan be made.
- Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest ofthe global team (with a time-off in lieu system).
- A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing totheir documentation.
- Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
- Give feedback on policy and procedures related to the delivery of SRE and operational practices with a viewto continually making the Firm safer and more efficient.
The ideal candidate would have at least one of: Software development skills in one or more programminglanguage, e.
Python, ServiceNow administration or development experience,
- Ability to respond appropriately during occasional technical emergencies, like outages.




ServiceNow administration or development experience, although this can be acquired by the successful candidate viaon the job and via training.
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📌 Site Reliability Engineer (Winnipeg)
🏢 ApTask
📍 Winnipeg