Help hotels succeed with Sadie’s voice AI platform through implementation, account management, and thoughtful customer feedback analysis.
This Customer Success Manager role combines hands-on software implementation with long-term relationships across hotel partners. You will set expectations, coordinate integrations, train non-technical staff, and remain the main contact after go-live. You will also identify patterns in hotel feedback, support product priorities, and help accounts use features that matter.

Key Responsibilities





Set explicit expectations during hotel onboarding kick-offsCoordinate integration work and communicate progress to hotelsBuild relationships with hotel operators and managersIdentify adoption issues and contact hotels proactivelySupport expansion, referrals, and relevant integration opportunitiesRequirements:
At least two years in customer success, account management, or hospitality technologyExperience working at or managing a hotelEmpathy for hotel operators under operational pressureStrong communication when training staff or explaining delaysAbility to manage competing priorities independentlyApply hospitality knowledge, implementation discipline, and customer insight to improve adoption and outcomes for Sadie hotel partners.
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📌 Hospitality Technology Customer Success Manager (Winnipeg)
🏢 Sadie
📍 Winnipeg