Operate Citi’s data and reporting platforms with SQL, Grafana, and ITRS Geneos across a hybrid, 24×6 global support model. Protect reliable client-facing services.
This senior operational role sits within Citi’s Securities Services DCP Production Support team. You will monitor data platforms, investigate quality issues, coordinate regional handovers, and support institutional-investor services. The position offers involvement in cloud data lake adoption, platform migration, and consolidation of multi-business-line data services.

Key Responsibilities

Perform start-of-day checks and continuous platform monitoringMaintain SLA adherence through structured regional handoversInvestigate data and application incidents using ServiceNowImprove dashboards, observability,



and monitoring initiativesServe as platform SME and coach junior analystsRequirements:
Five-plus years supporting data pipelines, reporting, or financial applicationsHands-on ITRS Geneos dashboard configuration and alert managementSQL skills for relational and cloud database investigationsGlobal follow-the-sun support and cross-regional coordination experienceBachelor’s degree or equivalent qualified experienceUse data operations, monitoring, SQL, and stakeholder communication skills to support Citi’s globally distributed client platforms.
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📌 Data Platform Operations Analyst (Winnipeg)
🏢 Citi
📍 Winnipeg