The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defense, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.
The Apps Support Analyst is a developing professional role. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies. Applies skilled judgment when interpreting data and results. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
The Apps Support Analyst provides technical and business support for users of Citi Applcations.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.




Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Analyzes applications to identify risks, vulnerabilities and security issues.resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Has the ability to operate with a limited level of direct supervision.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Preferred with experience in Financial or Banking IndustriesBasic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Basic Business knowledge/ understanding of financial markets and products.




Understands of how own sub-function integrates within the function and commercial awarenessEvaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influenceGood customer service, communication and interpersonal skillsGood knowledge of the business and its technology strategyConsistently demonstrates clear and concise written and verbal communication skillsKnowledge of issue tracking and reporting using toolsGood all-round team memberEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadAbility to communicate appropriately to relevant stakeholderEducation Bachelor’s/University degree or equivalent experienceThe Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.
Full timePrimary Location Full Time Salary Range $Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job o

📌 Apps Support Analyst (Winnipeg)
🏢 Citigroup
📍 Winnipeg