Toronto, ON, CanadaApplication Deadline: Friday, October 30thJob Description
The Director, Sales is responsible for leading, managing, and motivating their team of Destination Experts to ensure the team is delivering desired results in their dedicated region. Workingclosely with the Regional Vice-Presidents and, the Director, Saleswill have direct impact onuniting the team under a shared vision;
committed to inspiring and supporting others.
Achieve KPI’s for assigned team in the areas of;
Sales per Passenger, Close Rate, Net Promoter Scoreand Margin ManagementEnsure consistent implementation of our sales processes for optimum performanceResolveany escalated client concerns or complaints pre-trip or during trip beyond Destination Expert and through immediate communications with appropriate partiesPartner with the Workforce Management Team on scheduling strategies, time off requests, inbox management,facilitation ofhuddlesManage the team’s ability to provide the highest level of service throughout the customer life cycleTalent Management
Lead by example. Develop the Sales Team (Destination Leads, Sales Leads, Destination Experts) by training, motivating, coaching and managing performance whilst creating and maintaining a cohesive team environmentTrack, monitor and respond to individual team member metrics and overall regional team performance metrics(sales queue, follow ups, timeliness of response, margins, NPS etc.)Facilitate 1:1’s,



goal setting and year-end performance discussions with direct reportsConduct monthly and quarterly performance check-ins with assigned sales team membersor as requiredMonitor staffing levels to ensure appropriate coverage and participate in the recruitment of new hires to the team (in conjunction with the Regional VPs)Work with the Learning & Development Team to ensure training materials and resources are available and relevant for the sales teamProvide feedback to RVP, Sales onprocess improvement for sales and customer service policies and proceduresCulture & Engagement
Exemplify andassist in driving the Kensington Values into the daily operations and company cultureActively recognize and promote team membersin the company’s rewards and recognition programInspire and foster a high performing, engaging and cooperative cultureConduct region specific team-building initiatives to drive team cohesionOther
Act as back-up Director for other regions when support is requiredAd hoc projects as assignedRotating Saturday, Holiday & After Hours shift as neededQualifications
Minimum five years of progressive work experience in the travel industryLeadership experience including people management, developing team,and directing proven business successExcellent communication skills with proven ability to influence customers and teamCustomer service focus with strong understanding of luxury travel marketEntrepreneurial;
highly functional in a fast paced, constantly changing workplaceResults oriented;
Thrives working in a technology and KPI driven organizationProven ability of working collaboratively managing and exceeding expectations with multiple stake holdersAbility to build trust and work through conflict both upwards and downward.
Takes ownership, initiative and is self-directed.
Strong organization and time management skillsAbility to problem solve and perform in a time pressure environment
#J-18808-Ljbffr

📌 Sales Director, North America (Winnipeg)
🏢 Range Group - Job Postings
📍 Winnipeg