Pacific International Recruitment is an established international Executive Search firm with nearly 30 years of proven success in placing senior leadership and critical management positions. Headquartered in London, with strategic offices in Düsseldorf and Philadelphia, we support clients and candidates across EMEA and the United States. gategroup , the world’s leading inflight catering and hospitality provider, headquartered in Zurich, Switzerland. global scale, operational excellence, innovation, to deliver exceptional passenger experiences worldwide. Regional Head IT Business Engagement position plays a critical role in advancing the company's IT business strategy. Acting as the primary liaison between IT and the business, responsible for region, this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the role serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationship management. well-rounded IT executive who combines strategic thinking, operational leadership, and stakeholder management capabilities, and who can effectively balance growth, transformation, and day-to-day operational excellence in a complex, matrixed environment. Managing the Regional IT team, you ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers. Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.



Act as key escalation point between IT and business across all functional IT areas and ensure all third-party vendors are identified and managed. Collaborates with business leadership and stakeholders to identify opportunities, prioritize projects, and oversee regional investment intake processes, as well as in the budget planning. Understand and communicate IT service levels and priorities to the business. Develops and implements a process for consolidating business roadmaps, prioritizing demands, and presenting for investment approval. Reinforce solution concepts and support new investments for IT-related topics. Ensures thorough analysis of business requirements to recommend solutions meeting business needs. Identify, screen, and evaluate current solution opportunities to address internal and external customer needs. Negotiate and agree on service levels with IT CoE and Operations, monitor performance, and act as an escalation point for critical service problems. Balance service costs with business demands when handling new requirements. Bachelor’s degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience Master’s degree in IT Management, Business Administration, or Digital Transformation 10+ years of experience in IT and business-facing technology roles 10+ years of leadership experience,



including managing regional or multi-country IT teams Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction Strong background in regional IT service delivery and operations, including infrastructure, applications, and support Demonstrated ability to operate in complex, multinational environments and partner with senior business leadership Experience managing IT budgets, vendor relationships, and service performance Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations Solid knowledge of IT service management (ITIL) and service delivery models Understanding of technology roadmapping, portfolio management, and demand prioritization Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred) Excellent English skills; additional major languages are an advantage Strategic & Business-Oriented Thinking : Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction. IT Leadership & Accountability : Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management. Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance. Stakeholder & Relationship Management : Builds trusted partnerships with regional business leaders and acts as the primary escalation point between IT and the business. Execution & Operational Discipline : Balances innovation, standardization, and operational excellence to deliver reliable IT services under changing business demands. Pa

📌 Head Of Information Technology, Business Engagement, North America (Winnipeg)
🏢 Pacific International Executive Search
📍 Winnipeg