Service Manager Lead service delivery, customer relationships, and team performance.
LOCATION4403
- 68th Avenue NWEdmonton, AB T6B 2N2REPORTS TOOperations ManagerTEAMRefrigeration Mechanics and Leads,Coordinators, and AdministratorsBUSINESSAfter Market ServiceWho you are Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period.
Startec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years.
You’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. Required credentials and technical experience Red Seal Journeyperson Refrigeration Mechanic certification.
Experience with ammonia or propane refrigeration.
Solid leadership, team management, communication, and interpersonal skills.
Proven managerial experience, preferably with regional or multi-site responsibilities.
Willingness to travel within the region as required.
An asset: With a team of over 300,

we offer
full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.




We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.
Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.
Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.
Invoicing and Billing Management Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.
Customer Service & Experience 30%Customer Relations Assist customers, review feedback trends, and maintain service standards.
Customer Escalations Handle and document customer complaints, recommend compensation, and explore service expansion opportunities.
People & Culture Management Performance Management Evaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.
Compliance & Internal Controls Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Technical Leadership Stay informed on industry regulations and guide service teams to align with best practices.

We offer
competitive wages, training, flexible, dynamic, and exciting work environment.

📌 Industrial Refrigeration Service Manager (Winnipeg)
🏢 Startec
📍 Winnipeg