Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.it is the reusable asset that client forced into existence: a recipe others start from, an executable check behind every claim in our docs, a client manifest that makes the impact of any platform change computable, and the SDKs, agents and tooling that make the next deployment faster than the last.
And you will leave every deployment better instrumented than you found it, so the next client needs less of us than the last one did.
We are hiring for this role at the Senior, Staff and Senior Staff levels. Embed with a client's engineering team and stand up their integration on OpenLoop's Partner API: their app, their data, their identity, their legacy systems. Never wire around the platform: where the API falls short, file the gap with the endpoint it stands in for, and leave a dated, time-boxed workaround at most. Build with AI in the loop, for clients and for us. Ship the systems that let a client build on us with AI in the loop: SDKs and reference implementations, a CLI and machine-readable docs a client can hand to their own coding agent, and agentic workflows on our API such as intake, routing, support and refill journeys, with human review by design, evaluations before launch and monitoring after. Run deployments on the agent roster, and make it better. Use and extend the agents that run our deployments: the tenant readiness gate,



conformance checks against a live tenant, seeding checkers, docs-freshness and superseding drafts, gap filing, client communication drafts. Every agent output is a draft a human approves, and you are accountable for knowing when the agent is wrong. Checks lock the claims we publish; Be the credible technical voice with client engineering and with our own go-to-market team: what we cannot do, what we should not do, and what will not fit the timeline are three different answers, and all three are better delivered early. Raise the bar around you. Share what a deployment taught you, review other people's integration designs, and help write the playbook for a team that is being built now. 5 to 15+ years of software engineering experience, including significant time delivering directly for external customers or partners, in their environments, not only internal roadmap work. End-to-end ownership of complex, customer-facing technical delivery: you can name the deployments you ran, what went wrong, and what you did about it after launch. API design and consumption, auth, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, and comfort across the stack from APIs to data to cloud infrastructure. You build with AI agents every day and can show how you verify what they produce,



when you stop trusting them, and how you evaluate an LLM-based system before it reaches a customer. Experience handling sensitive data with a security-first mindset, treating compliance constraints as design inputs rather than follow-ups. Excellent communication with technical and non-technical audiences, including delivering unwelcome news to a customer early and keeping the relationship. SDKs, tooling, checks, reference implementations or practices you built that made other people's work faster. Practical experience shipping LLM-based or agentic systems to production, including how you measured quality and what you did when the model was confidently wrong. Experience building developer platforms: SDKs, CLIs, API conventions, documentation that is tested rather than written. Experience working alongside sales or solutions teams in pre-sales technical conversations without becoming a blocker. Bachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience. OpenLoop's values are prescriptive, and this role tests all of them:Do No Harm: patient safety and data integrity come first, and you know when to slow down to do it right.
Step In, Stay In: your ownership travels to the outcome, not to the handoff.
Purposeful Speed: you ship fast without leaving behind something only you can maintain.
Remote within the United States; periodic travel to clients and to team working sessions.
Medical, Dental, and Vision plans Adaptable Spending/Health Savings Accounts Flexible PTO Life Insurance, Pet insurance, and more

📌 Client-Embedded Platform Engineer (Winnipeg)
🏢 Health Data Innovations
📍 Winnipeg