Lead omnichannel servicing, AI-enabled operations, and CRM integrations as a Product Owner at Momentum Financial Services Group. Work in a hybrid setting.
This Product Owner, Contact Center Pod manages capabilities supporting customer and advisor experiences. The role combines product management with contact center operations, CCaaS platforms, CRM integrations, AI-enabled servicing, and omnichannel engagement. You will balance roadmap outcomes with immediate delivery commitments and business priorities.

Key Responsibilities

Define and communicate the Contact Center Pod product visionPrioritize backlogs by customer value, impact, risk, and capacityValidate delivered functionality against business requirementsPartner with operational, technology, compliance, risk, and architecture teamsAdvance automation,



workforce enablement, digital channels, and CRM integrationRequirements:
Five-plus years in Product Ownership, Product Management, Business Analysis, or related workStrong Agile delivery experience with cross-functional teamsContact center operations, advisor workflows, and service metrics knowledgeExperience delivering contact center technology capabilitiesStrong communication, influence, and stakeholder alignment skillsBring omnichannel product leadership, Agile delivery discipline, and contact center technology expertise to Momentum’s customer experience strategy.
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📌 Omnichannel Contact Center Product Manager (Winnipeg)
🏢 Momentum Financial Services Group
📍 Winnipeg