This role ensures coordinated, high-quality service delivery across centres, navigation teams, and community partners, while maintaining consistency with provincial standards and performance expectations. The Catchment Manager is accountable for system integration, team performance, referral pathways, and catchment‑wide outcomes, working closely with Program Leadership and Centre Managers to reduce fragmentation and enhance the Job Seeker experience. Oversee catchment‑wide service coordination, referral networks, and wraparound supports. Lead catchment‑wide training, case reviews, and quality improvement initiatives. Represent the catchment at community tables, funder meetings, and cross‑agency initiatives. Collaborate with leadership to ensure seamless integration between navigation and case management services. Support implementation of provincial updates, policy changes, and new service models. Bachelor’s degree in Social Services, Human Services, or related field (required). 5–7 years of experience in employment services or community resource coordination. Minimum 3 years in a supervisory or multi‑site leadership role. Experience managing government‑funded programs with performance accountability. Proficiency with Compass and other case management/performance tracking systems. Company OverviewSerco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense,



Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. Pay TransparencyOur Total Rewards package includes competitive pay, performance‑based incentives, and perks that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Serco complies with all applicable federal, provincial, and local leave laws This is a Canada‑based role and this position is for an existing vacancy, unless stated otherwise in the

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📌 Regional Manager-Full-Time-British Columbia (Winnipeg)
🏢 Serco
📍 Winnipeg