Explore agentic AI, service design and intelligent automation as a hybrid Senior Manager serving colleagues from Leeds, Bristol or Halifax.

Lloyds Banking Group seeks a Senior Manager – Colleague Experience & Innovation for its Design, Insights & Colleague Experience team. You will design simpler, more intelligent and personalised People services. Your focus includes human-AI interactions, decision boundaries, escalation paths, data, knowledge, governance and measurable outcomes. You will also use journey maps, service blueprints and systems thinking.

Key Responsibilities

Design services bringing people and AI together

Define decision logic, governance and escalation paths

Lead complex service-design and transformation activity





Facilitate sessions across multidisciplinary teams

Coach others in modern design practices

Requirements

Experience exploring AI and agentic service capabilities

Robust experience designing complex end-to-end services

Ability to translate user needs into requirements

Experience engaging senior leaders and building alignment

Experience developing capability in others

Use AI literacy, service modelling and facilitation expertise to create governed, intelligent colleague services at Lloyds Banking Group.

📌 AI Service Transformation Senior Manager (Winnipeg)
🏢 Lloyds Banking Group
📍 Winnipeg