Manager, Digital Menu Governance (Winnipeg)

Manager, Digital Menu Governance (Winnipeg)

06 Nov
|
2105 The TDL Group Corp./ Groupe TDL
|
Winnipeg

06 Nov

2105 The TDL Group Corp./ Groupe TDL

Winnipeg

Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Manager, Digital Menu Governance & Experience, TH, Canada is an individual contributor accountable for the governance, accuracy, and guest experience of menus across Tim Hortons’ digital ordering channels: This role establishes a consistent approach to how products are configured and presented across digital channels, and maintains a reliable source of truth for active products, discontinued items, and optional items. The Manager works across Product, Marketing, Category, Operations, and Technology to make digital menus easy to navigate and dependable for guests. This role governs guest-facing digital ordering channels and is not responsible for determining or managing POS configuration. RBI follows a 5 day,



in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Toronto, ON. How You’ll Help Brew Success: Develop and maintain a standardized menu configuration playbook for App, Kiosk, and Delivery, supporting a consistent and predictable guest experience across channels. Design and stand up a process and source of truth that tracks the full digital menu, including active products, discontinuations, and optional items. Own ongoing monitoring and change controls so teams have a single, reliable answer to what is available on the digital menu today. Support the new POS rollout by coordinating menu information and identifying the digital channel updates needed to keep menu data accurate. Audit and manage menu parity across App, Kiosk, and Delivery; Use POS menu flexibility as a reference when assessing which modifiers and customizations are relevant to bring into digital ordering; POS configuration remains outside this role’s scope. Evaluate digital menu additions with attention to guest experience, discoverability, adoption, and opportunities to improve order value, while keeping choices focused and relevant. Own the process for determining whether new products belong in an existing digital category or require a current category, optimizing for product discoverability.



Partner with channel Product Managers and Marketing and Category teams to align on digital product placement and categorization. Partner with stakeholders across Product, Marketing, Category, Operations, and Technology to clarify menu requirements and coordinate digital channel updates. Establish clear documentation, review, and validation practices for digital menu changes, and monitor execution to resolve discrepancies. Use channel audits and stakeholder feedback to identify recurring issues and improve menu governance processes over time. Experience in digital menu management, digital commerce, product operations, content management, or a related field. Experience working with guest-facing digital ordering channels such as mobile apps, kiosks, and third-party delivery platforms. Understanding of menu configuration, product catalogs, modifiers, and the relationship between POS and digital ordering systems. Strong project coordination, organization, and attention to detail, with the ability to manage concurrent updates in a fast-paced environment. Effective communication and collaboration skills across Product, Marketing, Category, Operations, and Technology teams. Experience in Quick Service Restaurant (QSR) or multi-unit retail environments is an asset. Base salary range of $100,000–$130,000 CAD. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan. #

We offer
unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand the

📌 Manager, Digital Menu Governance (Winnipeg)
🏢 2105 The TDL Group Corp./ Groupe TDL
📍 Winnipeg

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