The Production Support Intmd Analyst is a developing professional role. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies. Applies qualified judgment when interpreting data and results. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
The Production Support Intmd Analyst provides technical and business support for users of Citi Applications.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Analyzes applications to identify risks, vulnerabilities and security issues.resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; Exchanges ideas and informationActive involvement in and ownership of Support Project items,



covering Stability, Efficiency, and Effectiveness initiatives.
Has the ability to operate with a limited level of direct supervision.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Experience with monitoring tools (e.
ITSM Tools: Proficiency with IT Service Management platforms (e.
ServiceNow) for incident, problem, and change management.
Documentation: Strong ability to create and maintain high-quality operational documentation, runbooks, and playbooks.
Databases: Advanced knowledge of relational databases (e.
Oracle, SQL Server, PostgreSQL)Middleware: WebSphere, Tomcat, JBoss), and web servers (e.
Networking: Strong understanding of network protocols, load balancing, firewalls, and connectivity troubleshooting.
AWS, Azure, GCP) and containerization technologies (e.
Programming/Scripting: Python, Shell, Perl) for automation, monitoring, and problem resolution. Familiarity with common programming languages used in the supported applications (e.
Java, .
NET, Node.
Js)



to debug and understand code logic.
Advanced Troubleshooting: Ability to diagnose and resolve highly complex, critical production incidents under pressure, often involving multiple interconnected systems.
Root Cause Analysis (RCA): Adherence to strict change control processes and risk assessment for all production changes.
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Understands of how own sub-function integrates within the function and commercial awarenessEvaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influenceGood customer service, communication and interpersonal skillsGood knowledge of the business and its technology strategyConsistently demonstrates clear and concise written and verbal communication skillsKnowledge of issue tracking and reporting using toolsGood all-round team memberEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadAbility to communicate appropriately to relevant stakeholderEducation: Bachelor’s/University degree or equivalent experienceJob Family Group: Full timePrimary Location Full Time Salary Range: $Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Citi is an equal opportunity employer, and qualified

📌 Officer Production Support Intmd Analyst (Winnipeg)
🏢 Citigroup
📍 Winnipeg