Direct terminal day-of operations with Air Canada, using sound judgment, operational responsiveness, and safety protocols to support passengers and teams. Work includes shifts in 24-hour airport facilities.

In this Airport Operations Manager - Terminal position, you will coordinate activity across boarding gates, check-in counters, and checkpoint areas. You will supervise unionized personnel, respect collective agreements, and encourage accountability through coaching and feedback. You will also monitor on-time performance, resolve operational issues, and represent Air Canada's commitment to a warm welcome during irregular operations.

Key Responsibilities

Supervise operational processes supporting on-time performance

Brief team members on new standard operating procedures





De-escalate passenger situations and provide protected service

Audit safety, SOP, and service-standard compliance

Coordinate activities during operational irregularities

Requirements

Minimum post-secondary diploma or equivalent experience

Two years of leadership or equivalent operational experience

Ability to solve problems under high stress

Excellent oral, written, and interpersonal communication

Ability to adapt to unpredictable task changes

Bring airport operations knowledge, decisive problem-solving, and empathetic supervision to Air Canada's terminal leadership team.

📌 Airport Terminal Duty Operations Leader (Winnipeg)
🏢 Air Canada
📍 Winnipeg