Lead complex wireless software escalations at Extreme Networks, applying embedded systems expertise and system-level debugging to global customer issues.
As a Principal Wireless Software Engineer, you will guide investigations across Development, QA, Product Management, and Support. The work spans embedded software, firmware, networking, wireless connectivity, and operating systems. You will drive issues from triage and reproduction through root-cause analysis, corrective action, validation, and customer resolution.
Key Responsibilities
Lead technical triage and prioritization of Global Technical Assistance Center issuesCoordinate cross-functional teams through critical customer issue resolutionDrive root-cause analysis across software, hardware,
and networking systemsTranslate recurring escalations into product and supportability improvementsMentor engineers in advanced debugging and customer engagementRequirements:
Bachelor's or Master's degree in a related technical discipline10+ years of software development experience and technical leadershipExpertise in C/C++, Java, Python, embedded systems, and firmwareDeep knowledge of Wi-Fi, Bluetooth/BLE, and networking protocolsStrong global customer communication and stakeholder-management skillsApply principal-level software leadership, wireless expertise, and technical judgment to resolve mission-critical customer issues at Extreme Networks.
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