JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Analyst, Operational Performance

As an Analyst in Operational Performance (commercial real estate), you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our portfolio. You will work closely with the Senior Analyst in the preparation of reports and analysis on these subject areas. You will ensure the integrity and accuracy of operational data including tenant sales, mall traffic, occupancy/vacancy, and leasing activity, while delivering insights that translate complex operational performance into clear, actionable recommendations.

You will support the modernization of our operational reporting capabilities and use AI tools to enhance reporting efficiency and support value creation across the organization.

This role is focused on functional analysis (operational interpretation) for operational reporting, data stewardship, and stakeholder communication within commercial real estate. It is not a data science or advanced analytics position.

Candidates should not expect to build predictive models, machine learning algorithms, or advanced statistical forecasting.

What You Will Deliver

Operational Data Stewardship:

Manage various Operational Key Performance Metrics (tenant sales, mall traffic, occupancy/vacancy, and leasing activity) on a monthly basis, ensuring completeness, accuracy, and integrity of operational data

Ensure strict compliance with business rules and procedures across all reporting processes

Verify accuracy of standard formulas and calculations, reviewing consistency of data sets to maintain data quality and reliability

Monitor and maintain operational data integrity, identifying and resolving discrepancies promptly

Analysis & Reporting:

Prepare consolidated operational reports and variance analyses for senior management and stakeholders

Analyze key performance indicators including tenant sales performance, mall traffic trends, occupancy rates, and leasing activity

Provide high-level variance explanations and analysis

Present operational performance through clear reports, dashboards, and written narratives

Stakeholder Partnership & Communication:

Assist in preparing quarterly presentations and reporting packages for JLL Executive Committee, senior management,



and external stakeholders

Collaborate with business partners across departments, effectively communicating operational information

Work closely with the Financial Planning & Analysis team to provide meaningful operational statistics that support key insights on the financial performance of assets

Act as an Operational Performance representative on cross-functional and technology projects

Process Excellence & Innovation:

Support continuous improvement by participating in developing and implementing enhanced reporting tools, processes, and systems that simplify workflows and increase organizational agility

Contribute to modernization of operational reporting including automation, use of AI tools (e.g., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting, and enhanced executive visualization

Identify opportunities to redirect capacity from recurring tasks toward higher-value strategic analysis

Support implementation of new systems, processes, and reports with a constant focus on value creation

Budget & Forecast Support:

Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations team

Assist in ensuring quality, consistency, and reasonability of operational data throughout the budget and forecast cycles

Provide operational data and analysis to support planning initiatives

Special Projects:

Respond to ad-hoc requests for data and analysis, providing current and historical information as required, and sensitive assignments at the direction of senior leadership

Required Qualifications:

Bachelor's degree in Business Administration or related field (or equivalent experience)

Minimum 2-4 years of progressive experience in operational analysis and reporting

Experience in commercial real estate or property management (preferred)

This is not a data science or statistical modeling role. Candidates with primarily programming/machine learning backgrounds (Python, R, predictive modeling) without real estate or financial reporting experience may not be the best fit.

Technical & Analytical Expertise:

Advanced Microsoft Excel proficiency (complex formulas, macros)

Proficiency using AI tools to support analysis, data summarization, workflow automation, presentation development, and business communication

Advanced proficiency with Microsoft Office Suite (PowerPoint, SharePoint)

Experience with Power BI, Power Query, or similar data visualization and business intelligence tools

Knowledge of Yardi Voyager,



Retail Manager, and Forecast Manager (asset)

Strong ability to work with large datasets, extract insights, and present findings clearly and concisely

Core Competencies:

Strong analytical skills with ability to link operational results to business activities and drivers

Strong attention to detail with proven ability to verify data accuracy, ensure compliance with business rules, and produce high-quality deliverables

Excellent written and verbal communication skills; ability to translate analysis into actionable recommendations

Strong logical reasoning and variance analysis capabilities to investigate and explain operational trends

Strong organizational skills and ability to manage competing priorities and deadlines in a rapid-paced, evolving environment

Self-motivated, proactive, and results-oriented with a sense of urgency and commitment to excellence

Ability to multitask, remain resilient, and effectively manage time and workload independently

Collaborative team player with strong interpersonal skills and ability to work both independently and as part of a dynamic team

High standards of business ethics and ability to handle confidential information with discretion

If this resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Analyst, Operational Performance (Toronto)
🏢 JLL
📍 Toronto