Lead UX research at Meltwater using qualitative studies, quantitative analysis, and AI-enabled tooling within a hybrid work style. As Manager of UX Research, you will combine hands-on research with coaching one researcher. You will guide research across Meltwater’s SaaS platform, partnering with Product, Design, and Engineering. Your work will connect customer insights, UX metrics, and product decisions.
Conduct interviews, field research, usability tests, and diary studiesDesign surveys, experiments, and behavioral analysesOwn CES, CSAT, and ease-of-use reportingCreate research templates, guardrails, and trainingPresent recommendations to senior stakeholders and leadersRequirements: Eight-plus years in UX or design researchThree-plus years managing people and teams of one to fiveQualitative and quantitative research case studiesEnterprise SaaS experience with complex B2B productsBachelor’s degree required; advanced HCI degree preferredBring research leadership, UX measurement, AI workflows, and product strategy influence to Meltwater’s customer-focused SaaS platform. #

📌 Ux Research Manager Enterprise Saas (Winnipeg)
🏢 Meltwater
📍 Winnipeg