Join our Group Functions Technology teamAbout the Role Collaborate with our Business Continuity & Disaster Recovery team to help strengthen our ability to deliver critical services when they matter most. In this role, you will partner with business, technology, risk, and governance teams to advance operational resilience capabilities, support continuity planning and testing, and help ensure Manulife remains prepared to respond effectively to disruptions. This is an opportunity to influence enterprise‑wide resilience practices while helping protect the services our customers, colleagues, and communities depend on every day.
Operational Resilience Partnership Lead operational resilience and business continuity activities across assigned business areas while supporting alignment with Manulife's operational resilience framework.
Drive the continuous improvement of resilience capabilities, processes, and practices across the organization.
Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events.
Risk Management & Governance Partner with project and business teams to identify, assess, and mitigate operational resilience risks throughout initiatives and transformation programs.
Ensure resilience considerations are incorporated into business decisions, projects, and operational processes.
Support compliance with internal policies and evolving regulatory expectations, including operational resilience requirements.
Continuity Planning & Testing Lead the planning, coordination, execution, and reporting of business continuity and operational resilience testing exercises.
Review, maintain, and enhance Business Continuity Plans (BCPs) and related program documentation.
Facilitate resilience exercises, workshops,



and scenario testing with business and technology teams.
Stakeholder Partnership & Influence Build robust relationships across business, technology, risk, and governance teams to advance resilience objectives.
Communicate testing outcomes, risks, and recommendations to a variety of audiences, including senior leadership.
Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization.
Strong understanding of business continuity and operational resilience principles, methodologies, and industry practices.
Experience developing, maintaining, and testing Business Continuity Plans and resilience frameworks.
University degree in a relevant field, or an equivalent combination of education, professional certifications, and related experience.
Professional Business Continuity certification (ABCP, CBCP, MBCI, MBCP, or similar) or equivalent practical experience.
Knowledge of OSFI operational resilience requirements is considered an asset.
Familiarity with resilience and governance platforms such as Fusion Risk Management, Archer, or similar tools.
Strong proficiency with Microsoft Office applications and reporting tools such as Power BI.
Understanding emerging industry trends and regulatory expectations related to operational resilience.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.



Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD
- $136,100.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including:healthdentalmental healthvisionshort
- and long‑term disabilitylife and AD&D; insurance coverageadoption/surrogacy and wellness benefitsemployee/family assistance plansWe also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Pensionglobal share ownership plan with employer matching contributionsfinancial education and counseling resourcesOur generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and

we offer
the full range of statutory leaves of absence.
Holidaysvacationpersonalsick daysstatutory leaves of absenceWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
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📌 Manager, Business Continuity Planning (Winnipeg)
🏢 Manulife/John Hancock
📍 Winnipeg