Lead enterprise technical solutions at Gorgias through AI agents, complex integrations, and hands-on customer delivery. This distributed team works across global regions.
As Head of Technical Solutions, you will lead pre-sales Solutions Engineers and Forward Deployed Engineers. You will own enterprise technical execution from discovery through production, combining technical leadership with commercial operations. The role covers enterprise deals, deployments, qualified services, and scalable delivery.

Key Responsibilities

Lead, hire, and coach distributed technical solutions teamsOwn technical wins across Enterprise and Named dealsBuild prototypes, review architectures,



and debug deploymentsProductize AI Agent deployment offers and integrationsOwn professional services pricing, utilization, and gross marginRequirements:
10+ years in solutions engineering or technical consulting5+ years leading customer-facing technical teamsExperience winning complex six and seven figure dealsProduction experience shipping LLM-powered agents or workflowsProficiency with Python, JavaScript, TypeScript, REST APIs, webhooks, and SQLShape Gorgias enterprise delivery by combining AI engineering, technical leadership, commercial judgment, and scalable services operations.
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📌 Head Of Enterprise Solutions Engineering (Winnipeg)
🏢 Gorgias
📍 Winnipeg