Who We AreVML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. philosophy, VML is known for its creative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. CX / CRM Strategist (1 year contract) VML Canada is looking for a motivated CX / CRM Strategist to join our growing CX team creating complete customer experiences for Canadian and American clients. Digital experience planning is significant as is having a base knowledge of CRM as a skillset Empathize| You will dig into the category, customer and business by reviewing data, analyzing the competition,



running surveys and interviewing stakeholders or audience members Connect | You will help to solve problems that consider the brand world they exist within, translating all that insight you mined into valuable opportunities and impact Partner | You will collaborate with brand strategists, designers, copywriters, account leads and clients for optimal results Measure | You will evaluate the performance of previous launches to ensure we are continuously improving our output You are passionate about the future technology enables for brands and their customers. 3 to 5 years of experience in strategic roles like Digital Strategy, UX, Product, CX, Service Designand / or CRM Strategy G. personas, brand positioning), user experience and key components within brand ecosystems (AI, CRM, CMS, membership) That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week.

📌 Cx / Crm Strategist (1 Year Contract) (Winnipeg)
🏢 Wunderman Thompson
📍 Winnipeg