Job Description

Job Description
Field Warranty Specialist
- Prairie Zone Rank 5 Calgary, AB (Hybrid) Deadline: This posting will close by November 6, 2026 at 11:59 PM EST. The anticipated annual base salary for this position is $92,700
- $121,700. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.
Toyota Canada Inc. (TCI) currently has an exciting chance for a Field Warranty Specialist to support our Vehicle Safety Compliance Liaison Office of Canada (VSCLOC) and Warranty team. This is a full-time opportunity and will report to the Manager of Field Warranty. The selected candidate will administer Toyota and Lexus Warranty/Extra Care Protection (ECP) Policy with dealerships to achieve both customer satisfaction and ensure dealers have consistent profitable processes.
Responsibilities
Analyze Warranty and ECP expenditures by dealerPerform warranty claim debits where necessarySupport on-going training on the Claims Processing System and Warranty/ECP Policies and ProceduresEnsure dealer staff are accountable and fully capable of self-analyzing and managing warranty businessAnalyze territory KPIs to identify dealers at risk and work proactively to implement SOPsPerform onsite and Virtual Warranty Assessments with dealers that have identified as having areas of concernAssist dealerships to develop and implement SOPs and/or guidelinesEnsure dealerships are fully aware of the guidelines of the Dealer Self Authorization program and that Goodwill expenditures are correctly utilizedCollaborate with internal departments such as Warranty Claims, Product Quality and Service Support (PQSS),



VSCLOC and Zone OfficesInitiate and implement appropriate ‘kaizen’ supporting work efficiencies related to effective cost controlQualifications
College diploma or University degree in Automotive, Business, or related discipline, or equivalent work experienceMinimum 5 years of experience in Warranty or a related functionExperience with dealership operations and collaboration is mandatoryExcellent verbal and written communication skills.
Strong mechanical aptitude and data analytical skillsStrong customer service skillsIntermediate proficiency in Microsoft Office (Excel, Outlook and basic PPT)Ability to travel frequentlyHolds a valid G Driver’s LicenseFlexibility to travel overnight as requiredBilingual (English & French) is considered an assetCompany & Culture
A hybrid work environmentA work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your careerA focus on respect for people and continuous improvementSummer Hours – condensed work week during the summerBenefits
Competitive compensation package including bonusExtended health care and dental benefits effective immediatelyCompany pension plan with additional employer contributionsCompany Demo Vehicle Associate vehicle discount programReimbursement programs (tuition & fitness)Paid holiday shutdown and competitive paid time off benefitsSabbatical leave programAbout Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto,



with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
Diversity & Inclusion
We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.
Fiche d’emploi (français)
Spécialiste régional de la garantie – Zone des Prairies Rang 5 Calgary, AB (hybride) Date limite : Cette offre d’emploi prendra fin le 6 novembre 2026 à 23 h 59 (HNE). Le salaire de base annuel prévu pour ce poste est de 92 700 $ à 121 700 $. Le salaire offer

📌 Field Warranty Specialist (Winnipeg)
🏢 TCI Toyota Canada Inc.
📍 Winnipeg