Use technical accuracy and customer service skills to support insurance claims administration at Chubb across daily stakeholder interactions.

The Claim Support Specialist handles incoming inquiries, current claim reporting, and tasks within authority for the Claim Contact Centre. You will communicate expectations to insureds, update stakeholders, and act as the day-to-day subject matter expert for Genpact. The position also supports documented, accurate claim payments.

Key Responsibilities:

- Answer Claim Contact Centre calls, emails, and mail
- Provide initial new-claim guidance to insureds
- Manage Genpact relationship as daily subject matter expert
- Update underwriters, brokers, insureds, and vendors
- Verify claim documentation and payment alignment

Requirements:

- Post-secondary education or equivalent relevant experience
- Strong communication and exceptional interpersonal skills
- Technical aptitude for detail-oriented work
- Excellent time management and independent follow-up
- Ability to respond effectively under pressure

Support Chubb’s insurance claims operations with technical detail, stakeholder updates, customer service, and accurate administrative judgment.

📌 Insurance Claims Support Analyst (Toronto)
🏢 Chubb
📍 Toronto