Build customer trust through collections negotiation, relationship management, and responsive service for BMO customers and prospects. Work the stated Tuesday-to-Saturday contact center schedule.

This Collections Recovery Relationship Manager develops long-term customer relationships while addressing complex requests and transactions. You will execute loss mitigation solutions, safeguard Bank interests, and support productive collections processes. Responsibilities may include coaching, training, quality audits, vendor management, disputes, process improvement, and strategic initiatives. The role requires judgment, regulatory awareness, and sound risk-informed decisions.

Key Responsibilities:

- Develop rapport and confidence with customers
- Resolve complex escalated requests and transactions




- Execute loan modification and liquidation solutions
- Support coaching, training, audits, and vendor management
- Identify process improvements and implement effective changes

Requirements:

- Typically three to five years of relevant experience
- Related post-secondary degree or equivalent combination
- Knowledge of collections strategies, practices, and trends
- In-depth negotiation and interpersonal skills
- Ability to work mostly independently using judgment

Use relationship management, negotiation, and risk awareness to advance recovery solutions and customer service within BMO Collections.

📌 Collections Recovery Relationship Manager (British Columbia)
🏢 BMO
📍 British Columbia