Strengthen financial services operations in Toronto through escalation leadership, risk management, and hybrid collaboration with cross-functional stakeholders. As Manager, Client Service and Fund Operations Transformation, you will oversee operational challenges and support sustainable process improvements. The role connects client servicing, third-party provider coordination, recordkeeping administration, and transformation delivery. You will work with Sales, Legal, Compliance, Finance, Product, and global teams. Key Responsibilities:
Resolve complex operational and client service escalations Coordinate third-party service provider issues Oversee recordkeeping administration and operational controls Collaborate cross-functionally to improve client experience Guide colleagues and support stakeholder communications Requirements:
10+ years in related financial services functions Experience with complex escalations and service providers Solid stakeholder engagement without direct authority Knowledge of investment operations and risk practices Excellent English communication and independent work skills Bring financial services operations leadership, stakeholder influence, and risk awareness to client servicing and transformation work in Toronto.