Support French- and English-speaking patients at Hims & Hers through empathetic communication and personalized care in a hybrid telehealth schedule.
As a Patient Support Associate, you will provide frontline assistance across Canada. You will work with Support and Operations to deliver reliable patient experiences. The role emphasizes email, chat, customer service platforms, and accurate communication.
Key Responsibilities:
- Serve as a trusted frontline voice for patients
- Support French-speaking patients and English-speaking patients as needed
- Respond to requests through email and chat
- Navigate platforms and tools for personalized support
- Improve patient journeys with CX leadership
Requirements:
- Minimum one year of customer-facing experience
- Native French and qualified English fluency
- Strong written and verbal communication skills
- Accuracy, attention to detail, and time management
- Evening and weekend availability preferred
Bring bilingual communication, patient support, and service accuracy to Hims & Hers telehealth operations across Canada.