Shape contact centre modernization at Bell through cloud migration, process design, and client advisory expertise in a hybrid Canadian work arrangement. This Senior Business Consultant assignment supports enterprise-scale customers through operational and technological change. You will examine contact centre challenges, recommend practical solutions, and guide clients toward improved customer experiences. The work includes workforce management, quality assurance, performance reporting, organizational change, and people enablement. Key Responsibilities:

Lead or participate in client engagements and workshops Identify operational inefficiencies and improvement opportunities Design processes, customer journeys, and strategic roadmaps Advise on cloud migration and technology modernization Share industry benchmarks and internal best practices Requirements:

Seven to ten years of customer contact centre experience University degree Proven ability to lead client engagements Analytical, creative, and solution-oriented approach Experience preparing presentations, proposals, or reports Bring consultative leadership, transformation planning, and contact centre expertise to Bell Business Markets’ client mandates.

📌 Contact Centre Transformation Advisor Bell (Toronto)
🏢 Bell
📍 Toronto