Manage 311 capital projects involving CRM, telephony, and integrations at Metro Hall in Toronto, with hybrid work under City policy. Reporting to the Director, Strategy, Insights & Planning, this Project Manager 311 coordinates complex initiatives for the City of Toronto. Responsibilities span project governance, budgets, schedules, quality standards, business process re-engineering, and organizational change. The assignment is full time and temporary for 12 months. Key Responsibilities:

Develop detailed project plans and program-specific policies Identify stakeholder requirements and monitor project execution Review deliverables for compliance with project standards Report technology, staffing, cost, schedule, and deliverable progress Maintain plans, reports, presentations,



and project documentation Requirements:

Extensive experience leading enterprise-wide transformation initiatives Experience applying project, change, and process improvement methodologies Experience developing roadmaps, dashboards, reports, and executive briefings Ability to manage competing priorities using Agile methodologies Superior analytical, interpersonal, problem-solving, and conflict resolution skills Bring capital project management, business re-engineering, and reporting expertise to complex 311 initiatives serving Toronto.

📌 311 Capital Projects Manager Toronto
🏢 City of Toronto
📍 Toronto