Overview

Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

- Healthcare of Ontario Pension Plan (HOOPP)
- Group Benefits, including Health & Dental, for full time employees
- Employee & Family Assistance Program
- Career Development & Education Grant
- Wellness & Wellbeing Program
- Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

$26.702 - $28.950

Schedule

Monday to Friday

Shift

7.5 hours

Expected Number of Hours: 30 every two weeks ( not a guarantee of hours )

Position Summary:

As an integral member of the Medical Day Clinic team, the Clerical Associate plays a key role in delivering exceptional patient-centered care by ensuring the efficient coordination of administrative, scheduling, and communication functions within the department. Responsibilities include, but are not limited to,



patient registration; entering and maintaining accurate patient demographic information in Cerner; verifying and updating health insurance information; facilitating and coordinating communication within the clinic and with external partners; and processing, scheduling, and booking physician orders, including systemic therapy, blood products, infusions, and specialized testing.

The Clerical Associate is also responsible for coordinating and booking referrals to the oncology program, clinic appointments, diagnostic testing using OCEANS and other patient-related services to support timely access to care. Working collaboratively within a multidisciplinary team of nurses, physicians, pharmacists, and allied health professionals, this position is essential to the seamless coordination of oncology and general medical day care services, contributing to a positive patient experience and the effective delivery of high-quality care.

The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

This is position will work days. The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors. Other duties as assigned and as per job fact sheet.





Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

- Medical Office Administration program diploma required
- Medical Terminology certificate required
- Hospital experience preferred
- Computer experience required (outlook, Teams)
- Experience with Cerner/Oracle and Oceans preferred
- Experience with order entry (Lab and DI modules) and admissions required
- Excellent interpersonal and communication skills (both written and verbal) essential
- Must be able to deal compassionately and effectively with patients and families
- Must be able to manage multiple demands in a quick paced multidisciplined environment
- Self-directed and works well in a team setting
- Attention to detail is required
- Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and a

📌 Clerical Associate, Medical Day Clinic PTC 2026-7213 (Cambridge)
🏢 Cambridge Memorial Hospital
📍 Cambridge