Create exceptional TELUS customer experiences through team development, relationship building, and explicit leadership across retail operations.
As Store Manager, you will establish a customer-first culture while sharing responsibility for Sales, Customer Experience, Operations, and People. You will coach team members to build relationships extending from first visits to long-term loyalty. Your approach will connect transparent communication with strong performance.
Key Responsibilities:
- Build a customer-first culture across the store
- Coach teams toward exceptional retail experiences
- Build lasting customer relationships beyond initial sales
- Communicate clearly so teams understand the why
- Foster trust-based, collaborative working relationships
Requirements:
- Genuine care for exceptional customer experiences
- Inspiring communication and relationship-building skills
- Ability to develop talent through coaching
- Positive, adaptable approach to change
- Collaborative and innovative mindset
Use customer-centric leadership, thoughtful coaching, and transparent communication to strengthen TELUS retail relationships and team performance.
📌 Customer Experience Retail Manager (Nanaimo)
🏢 Telus
📍 Nanaimo